Progressive Dialing Mode

Publisher

Five9

URL

https://documentation-be.five9.com/bundle/campaign-admin/page/campaign-admin/configuring-campaigns/configuring-dialing-modes/progressive-dialing-modes.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Five9 copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Five9 Progressive dialing is meant for campaigns with relatively high agent usage and delivers calls to agents as they become available. in context
• Five9 recommends at least 10 active agents for Progressive campaigns to get consistent performance. in context
• In Progressive mode the Five9 dialer adjusts the calls-to-agent ratio automatically from the percentage of answered calls and the current dropped-call percentage. When the maximum dropped-call percentage is reached, it reduces the ratio gradually. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Progressive Dialing Mode. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-doc-progressive-dialing-mode

BibTeX

@misc{warmtransfer-five9-doc-progressive-dialing-mode,
  title  = {Progressive Dialing Mode},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-doc-progressive-dialing-mode},
  note   = {Five9, accessed 2026-09-24}
}