Call Events

Publisher

Dialpad

URL

https://developers.dialpad.com/docs/call-events.md

Published

2025-12-12

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Dialpad website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Dialpad call events include AI-driven states recap_summary, recap_outcome, recap_purposes, recap_action_items and ai_playbook. in context
• Call events are delivered to webhooks as JWT or JSON payloads, and receiving them requires creating a webhook and then a call event subscription via the API. in context
• In Dialpad call events each call is a single call leg, and a master call ID references the original call in transfer scenarios. in context
• Call event subscriptions can target an entire company, a specific office, or individual call centers and users. in context
• Dialpad call event states also cover telephony lifecycle states including calling, ringing, connected, merged, hold, queued, missed, parked, voicemail, recording, eavesdrop, monitor, barge and takeover. in context

Cite this source record

APA

WarmTransfer. (2025, December 12). Call Events. WarmTransfer. https://warmtransfer.net/knowledge/sources/dialpad-dev-call-events

BibTeX

@misc{warmtransfer-dialpad-dev-call-events,
  title  = {Call Events},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/dialpad-dev-call-events},
  note   = {Dialpad, accessed 2026-09-24}
}