Deploying Courtesy Callback the Correct Way

Publisher

CtiPath

URL

https://www.ctipath.com/articles/customer-experience/deploying-courtesy-callback-the-correct-way/

Published

2015-11-02

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

publisher copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

• An integrator recommends capturing numbers from unsuccessful callbacks and adding them to an outbound campaign for later attempts. field report in context
• An integrator reports that offering callback to too many callers at once skews the wait estimate and recommends starting with a fraction of eligible callers and not re-offering after two declines. field report in context

Cite this source record

APA

WarmTransfer. (2015, November 2). Deploying Courtesy Callback the Correct Way. WarmTransfer. https://warmtransfer.net/knowledge/sources/ctipath-deploying-courtesy-callback

BibTeX

@misc{warmtransfer-ctipath-deploying-courtesy-callback,
  title  = {Deploying Courtesy Callback the Correct Way},
  author = {{WarmTransfer}},
  year   = {2015},
  url    = {https://warmtransfer.net/knowledge/sources/ctipath-deploying-courtesy-callback},
  note   = {CtiPath, accessed 2026-10-01}
}