Reporting Concepts Guide for Webex Contact Center Enterprise - Reporting in Webex CCE

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/WebexCCE/End_User_Guides/Guide/wxcce_b_reporting-concepts-guide/wxcce_m_reporting-in-webexcce.html

Published

2025-04-30

Updated

unknown

Accessed

2026-09-23

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Customer Journey Analyzer appears to be the name Cisco uses when Analyzer is reached from the CCE and Unified Intelligence Center documentation family; the Webex Contact Center Analyzer user guide did not use the term in the content retrieved, so the corpus alias note calling it the cloud analytics engine behind Webex Analyzer is not established by these sources. inferred in context
• The Webex CCE guide describes Customer Journey Analyzer as mining historical data from multiple data sources to generate business views, whereas the Webex Contact Center Analyzer guide describes real-time and historical data. in context
• In Webex CCE, Unified Intelligence Center users can launch Customer Journey Analyzer from the Analyzer entry in the left navigation pane, and the default Analyzer URL can be changed with the CLI command set cuic analyzer url. in context
• The corpus relationship note that Webex CCE keeps Unified Intelligence Center rather than adopting Analyzer is too strong: UIC is the primary reporting platform, but the Webex CCE guide also documents a launch path from UIC to Customer Journey Analyzer. inferred in context
• Webex Contact Center Enterprise documentation names Cisco Unified Intelligence Center as its reporting platform, a web application that provides historical, real-time and Live Data reports and dashboards. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Reporting Concepts Guide for Webex Contact Center Enterprise - Reporting in Webex CCE. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-wxcce-reporting-concepts-reporting-in-wxcce

BibTeX

@misc{warmtransfer-cisco-wxcce-reporting-concepts-reporting-in-wxcce,
  title  = {Reporting Concepts Guide for Webex Contact Center Enterprise - Reporting in Webex CCE},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-wxcce-reporting-concepts-reporting-in-wxcce},
  note   = {Cisco Systems, accessed 2026-09-23}
}