Solution Design Guide for Cisco Unified Contact Center Express, Release 15.0 - Sizing Operating Conditions for Reference Design

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_15_0/design/guide/uccx_b_1501_solution-design-guide/uccx_m_1501_sizing-operating-conditions-for-reference-design.html

Published

2025-04-30

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco's UCCX 15.0 guide describes the busiest hour as typically the average of the ten busiest hours of the year, and notes that seasonal campaigns may need a different staffing approach. in context
• Cisco's UCCX 15.0 design guide allows a busy interval of one hour or less, such as 30 or 15 minutes, when sizing is wanted for those shorter intervals. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Solution Design Guide for Cisco Unified Contact Center Express, Release 15.0 - Sizing Operating Conditions for Reference Design. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-uccx-150-sdg-sizing-operating-conditions

BibTeX

@misc{warmtransfer-cisco-uccx-150-sdg-sizing-operating-conditions,
  title  = {Solution Design Guide for Cisco Unified Contact Center Express, Release 15.0 - Sizing Operating Conditions for Reference Design},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-uccx-150-sdg-sizing-operating-conditions},
  note   = {Cisco Systems, accessed 2026-09-25}
}