Cisco's UCCX 15.0 guide describes the busiest hour as typically the average of the ten busiest hours of the year, and notes that seasonal campaigns may need a different staffing approach.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- traffic engineering terminology
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-09-25
Sources
- Solution Design Guide for Cisco Unified Contact Center Express, Release 15.0 - Sizing Operating Conditions for Reference Design — Cisco Systems · tier 2 current vendor documentation · Contact Center Basic Traffic Terminology > Busy Hour or Busy Interval
Cite this note
APA
WarmTransfer. (2026, September 25). Erlang B and Erlang C for voice and contact center sizing: source note erlang-traffic-engineering-busy-hour-ten-highest. WarmTransfer. https://warmtransfer.net/knowledge/claims/erlang-traffic-engineering-busy-hour-ten-highest
BibTeX
@misc{warmtransfer-claim-erlang-traffic-engineering-busy-hour-ten-highest,
title = {Erlang B and Erlang C for voice and contact center sizing: source note erlang-traffic-engineering-busy-hour-ten-highest},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/erlang-traffic-engineering-busy-hour-ten-highest},
note = {Source note erlang-traffic-engineering-busy-hour-ten-highest, checked 2026-09-25}
}