Webex Connect Text Summarization AI Transparency Technical Note

Publisher

Cisco Systems, Inc. (Cisco Trust Portal)

URL

https://trustportal.cisco.com/c/dam/r/ctp/docs/transparency/webex-connect-text-summarization-ai-transparency-note.pdf

Published

2024-03-11

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco states that abuse monitoring, which would require logging data for human verification, is turned off for both Webex Connect artificial intelligence nodes. in context
• Both Webex Connect transparency notes describe their feature as an optional beta feature that clients can have disabled. in context
• Both Webex Connect transparency notes carry an identical sentence warning that the model may output unsafe content if such content is present in the description of the code requested by developers, although neither feature involves code or developers requesting code. in context
• Both Webex Connect notes commit to updating the transparency note itself when the underlying model or the data processing changes, a commitment the 5 contact centre notes do not make. in context
• Cisco states that the Webex Connect text summarization node applies no personal or health information filtering to the data passed to it and that the user is responsible for masking or removing sensitive data first. in context
• Webex Connect text summarization and training data augmentation both use the GPT-3.5 turbo model from the Azure OpenAI Service, chosen on Cisco's own benchmarking for value in cost latency and quality. in context

Cite this source record

APA

WarmTransfer. (2024, March 11). Webex Connect Text Summarization AI Transparency Technical Note. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-trustportal-tn-webex-connect-text-summarization

BibTeX

@misc{warmtransfer-cisco-trustportal-tn-webex-connect-text-summarization,
  title  = {Webex Connect Text Summarization AI Transparency Technical Note},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-trustportal-tn-webex-connect-text-summarization},
  note   = {Cisco Systems, Inc. (Cisco Trust Portal), accessed 2026-09-05}
}