Cisco Contact Center Enterprise Solution Offer Disclosure

Publisher

Cisco Systems, Inc. (Cisco Trust Portal)

URL

https://www.cisco.com/c/dam/r/ctp/docs/privacydatasheet/collaboration/cisco-contact-center-enterprise-solution-offer-disclosure.pdf

Published

unknown

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Where the on-premises disclosure omits the data centre subprocessor and artificial intelligence sections it says why rather than leaving them blank. inference in context
• The Contact Center Enterprise Solution disclosure states that the offer does not rely on its own data centres or third-party operated co-location facilities that it is an on-premise solution and that the location of data centres is determined by the customer. fact in context
• The Contact Center Enterprise Solution disclosure states that because the solution is not hosted or operated by Cisco it is provided without sending personal data to any third-party service providers. fact in context
• The Contact Center Enterprise Solution disclosure states of the outbound campaign contact list and of termination call detail records that the personal data is unencrypted and that the customer may elect to apply IPsec or TLS for data in transit and self-managed encryption. fact in context
• Section numbers are not portable across Offer Disclosures because the on-premises Contact Center Enterprise Solution disclosure folds data handling into section 1 and numbers security as section 2 while the 3 cloud disclosures number data handling 2 and security 3. field-pattern in context
• An Offer Disclosure distinguishes subcontractors which assist with broader data processing services from subprocessors which specifically process personal data on Cisco's behalf to support the functionality of the offer. fact in context
• Table 1 in an Offer Disclosure lists customer content data categories and the count varies by offer from 2 categories in the Webex Contact Center Enterprise disclosure to 11 in the on-premises Contact Center Enterprise Solution disclosure. field-pattern in context
• The access and controls table is numbered Table 6 in all 3 cloud disclosures and Table 3 in the on-premises Contact Center Enterprise Solution disclosure. field-pattern in context
• Cisco publishes 3 separate contact centre offer disclosures: 1 for the Webex Contact Center Service 1 for Webex Contact Center Enterprise and 1 for the Cisco Contact Center Enterprise Solution. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 5). Cisco Contact Center Enterprise Solution Offer Disclosure. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-trustportal-cce-solution-offer-disclosure

BibTeX

@misc{warmtransfer-cisco-trustportal-cce-solution-offer-disclosure,
  title  = {Cisco Contact Center Enterprise Solution Offer Disclosure},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-trustportal-cce-solution-offer-disclosure},
  note   = {Cisco Systems, Inc. (Cisco Trust Portal), accessed 2026-09-05}
}