Find Contact Session ID for Calls in Webex Contact Center

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/webex-contact-center/222660-find-contact-session-id-for-calls-in-web.html

Published

2024-12-09

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The contact session ID for a Webex Contact Center call can be found in the Real-Time report drill-down, the historical CSR report filtered by ANI or DNIS, the Agent Desktop URL during an active call, or the agent problem report by searching for 'Interaction ID:'. in context

Cite this source record

APA

WarmTransfer. (2024, December 9). Find Contact Session ID for Calls in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-222660-wxcc-find-session-id

BibTeX

@misc{warmtransfer-cisco-technote-222660-wxcc-find-session-id,
  title  = {Find Contact Session ID for Calls in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-222660-wxcc-find-session-id},
  note   = {Cisco Systems, accessed 2026-09-25}
}