Troubleshoot Voicemail Issues in Webex Calling

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/unified-communications/webex-calling/221890-troubleshoot-voicemail-issues-in-webex-c.html

Published

2024-04-15

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco's technote 'Troubleshoot Voicemail Issues in Webex Calling' (April 2024) covers voice portal, voicemail enablement, extended away greeting, PIN reset and transcription but contains no MWI-specific troubleshooting procedure. in context
• When a user's Extended Away Greeting is active, Webex Calling voicemail stops accepting new messages and callers cannot leave one. in context
• To turn off the Extended Away Greeting, the user calls the voice portal, enters their PIN followed by #, presses 1 for the mailbox, 4 for the Extended Away menu, and 2 to deactivate it. in context
• The TAC voicemail troubleshooting note dates from April 2024. Its Control Hub paths, IVR digits and language list should be checked against current help articles before use. inferred in context
• Cisco TAC's first check when users cannot reach voicemail is that the location has a voice portal phone number, extension, or both. The path is Location > Calling > Voice Portal > Incoming Call. in context
• The 2024 TAC note names only four supported transcription languages (English, German, Spanish, French), selected through the Announcement Language setting. disputed in context
• Cisco TAC gives two causes when transcribed voicemails do not arrive by email: message storage is not set to 'Use Internal Mailbox', or the announcement language is not supported. in context

Cite this source record

APA

WarmTransfer. (2024, April 15). Troubleshoot Voicemail Issues in Webex Calling. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-221890-troubleshoot-wxc-voicemail

BibTeX

@misc{warmtransfer-cisco-technote-221890-troubleshoot-wxc-voicemail,
  title  = {Troubleshoot Voicemail Issues in Webex Calling},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-221890-troubleshoot-wxc-voicemail},
  note   = {Cisco Systems, accessed 2026-09-25}
}