Data Requirements to Troubleshoot Webex Contact Center Calls

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/webex-contact-center/218378-data-requirements-to-troubleshoot-webex.html

Published

2022-11-01

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco TAC asks for the ANI or Contact Session ID of the failed call, exact timestamps, agent information and full error screenshots when troubleshooting Webex Contact Center calls. in context
• For inbound failures the TAC data note asks whether the agent phone rings or the agent gets an error on Agent Desktop, and whether the problem is limited to specific sites or newly added extensions. in context
• For outbound call failures Cisco TAC asks for the ANI or Contact Session ID of the failed call, the exact timestamps of the failure, agent information, and screenshots of any errors. in context
• TAC's triage questions for outbound call failures include whether the agent call leg is established, whether there is a significant delay establishing the call to the agent phone, whether failures correlate with specific area codes, and whether the problem is reproducible on demand. in context
• An outdial call involves an agent call leg that is set up separately from the customer leg, so a call that fails after dialing should first be classified by whether the agent's own device rang or connected. inferred in context

Cite this source record

APA

WarmTransfer. (2022, November 1). Data Requirements to Troubleshoot Webex Contact Center Calls. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-218378-wxcc-troubleshoot-data

BibTeX

@misc{warmtransfer-cisco-technote-218378-wxcc-troubleshoot-data,
  title  = {Data Requirements to Troubleshoot Webex Contact Center Calls},
  author = {{WarmTransfer}},
  year   = {2022},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-218378-wxcc-troubleshoot-data},
  note   = {Cisco Systems, accessed 2026-09-30}
}