Use CLI to Collect Unified Contact Center Express Logs

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/212078-Collect-Cisco-Unified-Contact-Center-Exp.html

Published

2022-07-14

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Downloading Unified CCX logs with the CLI file get command requires an external SFTP server that is configured and reachable. in context
• Unified CCX Engine (MIVR) logs can be downloaded from the CLI with file get activelog /uccx/log/MIVR recurs compress. in context
• The CLI command show open files regexp MIVR identifies the MIVR log file currently being written, which can then be followed with file tail activelog /uccx/log/MIVR/<file>. in context

Cite this source record

APA

WarmTransfer. (2022, July 14). Use CLI to Collect Unified Contact Center Express Logs. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-212078-uccx-cli-log-collection

BibTeX

@misc{warmtransfer-cisco-technote-212078-uccx-cli-log-collection,
  title  = {Use CLI to Collect Unified Contact Center Express Logs},
  author = {{WarmTransfer}},
  year   = {2022},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-212078-uccx-cli-log-collection},
  note   = {Cisco Systems, accessed 2026-10-02}
}