Integrate Emergency Responder with CUCM

Publisher

Cisco Systems (TAC)

URL

https://www.cisco.com/c/en/us/support/docs/unified-communications/emergency-responder/211453-Cisco-Emergency-Responder-Integration-wi.html

Published

2026-08-03

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Inference: the TAC integration note is written for 11.5, but its Unified CM object list (partitions, CSSs, 911/912/913 route points, CTI ports, route and translation patterns, CTI user, SNMP) matches the Release 15 guide's, so its verification checks are reasonable to reuse on 15; its menu labels should be checked against 15. inferred in context
• Cisco's integration note has the Cisco CallManager SNMP Service activated and started on the Unified CM servers under Cisco Unified Serviceability > Tools > Control Center - Feature Services. in context
• If the PSAP does not see the ELIN, Cisco's note says to confirm the Calling Party Modification value is enabled under System > Cisco ER Group Settings. in context
• If switch-port discovery fails, Cisco's note says to check the SNMP configuration on Emergency Responder, the SNMP configuration on the switches, and that the switches are configured in Emergency Responder. in context
• Cisco's integration note gives, as its verification, that the CTI route points and CTI ports register in Unified CM, that phones on configured switches are auto-discovered, and that a PSAP callback reaches the last phone that called the PSAP. in context

Cite this source record

APA

WarmTransfer. (2026, August 3). Integrate Emergency Responder with CUCM. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-211453-cer-cucm-integration

BibTeX

@misc{warmtransfer-cisco-technote-211453-cer-cucm-integration,
  title  = {Integrate Emergency Responder with CUCM},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-211453-cer-cucm-integration},
  note   = {Cisco Systems (TAC), accessed 2026-09-24}
}