Set the voicemail greetings using voice portal

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/article/z2y1hy/Set-the-voicemail-greetings-using-voice-portal

Published

2026-02-12

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• When the user activates an extended away greeting through the voice portal, callers cannot leave voicemail messages. in context
• In the voice portal the user records a busy greeting by pressing 3 for greetings, 2 for busy greeting, 1 to record, then # to finish, and option 3 in that menu reverts to the system default greeting. in context
• In the voice portal the user records a no-answer greeting by pressing 3 for greetings, 3 for no-answer greeting, 1 to record, then # to finish. in context
• In the voice portal the user records their personalised name by pressing 3 for greetings then 1, speaking after the tone and pressing # to finish, and a new recording replaces the previous one. in context
• Calling the voice portal from their own phone the user enters their passcode then #; calling from another phone they press *, enter their mailbox ID (extension) then #, then their passcode then #. in context
• A Webex Calling user reaches the voice portal by dialling *62 from their phone or from Webex App. in context

Cite this source record

APA

WarmTransfer. (2026, February 12). Set the voicemail greetings using voice portal. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-z2y1hy-greetings-using-voice-portal

BibTeX

@misc{warmtransfer-cisco-help-z2y1hy-greetings-using-voice-portal,
  title  = {Set the voicemail greetings using voice portal},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-z2y1hy-greetings-using-voice-portal},
  note   = {Cisco Webex Help Center, accessed 2026-09-24}
}