Manage and monitor interactions

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/xceh0k

Published

2026-09-01

Updated

unknown

Accessed

2026-09-23

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• A supervisor can barge in only after they have successfully started listening to the call. in context
• The Interactions page has an Active tab for ongoing interactions, a Queued tab for interactions awaiting assignment, and a Completed tab for finished interactions in wrap-up. in context
• If the agent transfers the monitored call to a different team or queue, the monitoring session ends automatically. in context

Cite this source record

APA

WarmTransfer. (2026, September 1). Manage and monitor interactions. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-xceh0k-wxcc-manage-monitor-interactions-b

BibTeX

@misc{warmtransfer-cisco-help-xceh0k-wxcc-manage-monitor-interactions-b,
  title  = {Manage and monitor interactions},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-xceh0k-wxcc-manage-monitor-interactions-b},
  note   = {Cisco Webex Help Center, accessed 2026-09-23}
}