Configure call permissions in Control Hub

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/q94e8c

Published

2025-01-10

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• A user, workspace or virtual line set to Custom Settings probably stops following later changes to the location defaults, because Custom Settings replaces the location default with an administrator-defined set. inferred in context
• When an incoming call is blocked by incoming call permissions, the caller is disconnected without hearing any announcement. in context
• To override, the administrator customizes permissions by type, auto-transfer numbers, digit patterns and authorization codes for that user or workspace, chooses Custom settings, and clicks Save. in context
• A user's or workspace's outgoing call permissions are reached at Management > Users (or Workspaces) > (select) > Calling > Call Handling > Outgoing Call Permissions. in context
• For a user or workspace, Location Settings applies the organization's or location's default outgoing permissions, while Custom Settings lets the administrator define that user's or workspace's own permissions. in context
• Virtual lines are managed in Control Hub under Services > Calling > Virtual Lines. in context

Cite this source record

APA

WarmTransfer. (2025, January 10). Configure call permissions in Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-q94e8c-call-permissions-b

BibTeX

@misc{warmtransfer-cisco-help-q94e8c-call-permissions-b,
  title  = {Configure call permissions in Control Hub},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-q94e8c-call-permissions-b},
  note   = {Cisco Webex Help Center, accessed 2026-09-30}
}