Configure call permissions in Control Hub

Publisher

Cisco Systems

URL

https://help.webex.com/en-us/article/q94e8c/Configure-call-permissions-in-Control-Hub

Published

2025-01-10

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Class-of-service restrictions that Unified CM expresses through partitions and calling search spaces have to be re-expressed in Webex Calling as outgoing call permissions set at location, user, workspace or virtual line level, because Webex Calling has no partition or CSS construct in the sources reviewed. inferred in context
• Webex Calling outgoing call permissions classify calls into types such as internal, toll free, national, international, operator assistance, chargeable directory assistance, special services and premium services, and each can be allowed, blocked, gated by an authorization code or auto-transferred. in context
• By default, incoming call permissions allow all incoming call types based on the organization's or location's settings. Admins can switch a user, workspace or virtual line to custom incoming permissions. in context
• Outgoing and incoming call permissions in Control Hub are configured per user, workspace or virtual line and the call permissions documentation states no Webex Calling license tier as a prerequisite, so call permission behaviour should not be attributed to a Professional versus Standard difference without other evidence. inferred in context
• A user or workspace uses its location's outgoing call permissions by default and an administrator can select Custom Settings to define that user's or workspace's own permissions. in context
• A workspace's incoming call permissions are set from Management > Workspaces, Calling, Incoming call permissions under Call Handling, by choosing custom settings to override the defaults. in context
• For a workspace's outgoing permissions the administrator chooses between the location's default settings and custom settings that define the workspace's own permissions. in context
• A workspace's outgoing call permissions are set from Management > Workspaces, selecting the workspace, Calling, then Outgoing Call Permissions under Call Handling. in context

Cite this source record

APA

WarmTransfer. (2025, January 10). Configure call permissions in Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-q94e8c-call-permissions

BibTeX

@misc{warmtransfer-cisco-help-q94e8c-call-permissions,
  title  = {Configure call permissions in Control Hub},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-q94e8c-call-permissions},
  note   = {Cisco Systems, accessed 2026-09-05}
}