Integrate ThousandEyes with Troubleshooting in Control Hub

Publisher

Cisco Webex

URL

https://help.webex.com/en-us/article/nymfj2d/Integrate-ThousandEyes-with-Troubleshooting-in-Control-Hub

Published

2025-06-16

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco Webex Help Center; Cisco terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• ThousandEyes network path data can take up to five minutes to populate in Control Hub Troubleshooting. in context
• Cisco states ThousandEyes path data may not appear for a Webex Calling call set up within the same network because an ICE-optimized call does not pass through the Webex Calling cloud. in context
• In the Control Hub ThousandEyes network path view, a hop is shown red (poor) above 400 ms latency or 5% loss and green (good) below 300 ms latency or 3% loss. in context
• To show ThousandEyes data in Control Hub Troubleshooting, admins deploy ThousandEyes Endpoint Agents, configure an Automated Session Test for Webex, generate a ThousandEyes user API token, and then enable ThousandEyes API access with that bearer token in Control Hub Organization Settings. in context
• ThousandEyes data in Control Hub Troubleshooting for Webex Calling is supported only for calls on the Webex App desktop, PhoneOS 3.2.1 and later, and Board, Desk and Room Series devices. in context
• Cisco's help article requires Webex App desktop 42.7 or later for ThousandEyes data in Control Hub Troubleshooting. in context

Cite this source record

APA

WarmTransfer. (2025, June 16). Integrate ThousandEyes with Troubleshooting in Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nymfj2d-thousandeyes-troubleshooting

BibTeX

@misc{warmtransfer-cisco-help-nymfj2d-thousandeyes-troubleshooting,
  title  = {Integrate ThousandEyes with Troubleshooting in Control Hub},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nymfj2d-thousandeyes-troubleshooting},
  note   = {Cisco Webex, accessed 2026-09-24}
}