Create a Contact Center AI configuration

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/npbt02j/Create-a-Contact-Center-AI-configuration

Published

2025-11-03

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• The article's step 8 explicitly states the 'Agent Answers' default-configuration option 'is not applicable to the Webex Contact Center solution', consistent with its absence from the Webex Contact Center row of the availability table. fact in context
• A Contact Center AI (CCAI) configuration in Control Hub is the basis for 2 features: Virtual Agent (conversation handling via IVR flows) and Agent Answers (real-time agent assistance during calls). fact in context
• When creating a CCAI configuration, administrators choose 1 of 3 connector types: 'Webex CCAI' (Cisco's default AI services), 'Integration Connector' (third-party platforms such as Google), or 'Service App' (third-party AI vendor via an authorized service app plus resource identifier). fact in context
• Cisco's availability table states Virtual Agent-voice is available for Webex Contact Center, Webex Contact Center Enterprise (WxCCE), Unified CCE (UCCE), and Packaged CCE (PCCE), in the Data Center regions US, UK, Frankfurt, Australia, Japan, Singapore, and Canada. fact in context

Cite this source record

APA

WarmTransfer. (2025, November 3). Create a Contact Center AI configuration. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-npbt02j-wxcc-ccai-configuration

BibTeX

@misc{warmtransfer-cisco-help-npbt02j-wxcc-ccai-configuration,
  title  = {Create a Contact Center AI configuration},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-npbt02j-wxcc-ccai-configuration},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-04}
}