Set up voice channels for Webex Contact Center

Publisher

Cisco

URL

https://help.webex.com/en-us/article/nhy3codb/webexcc_t_change-the-telephony-option-for-a-webex-contact-center-tenant.html

Published

2026-06-25

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• A valid Webex Calling subscription is required for contact centre agents who use Webex devices or the Webex App. in context
• Because the tenant's telephony selection is locked after activation and the administrator cannot correct it, checking Service Details before any other configuration avoids building locations and entry points on a tenant that Cisco must first reprovision. inferred in context
• Cisco recommends connecting to Webex Contact Center with the Webex service, describing it as the method for integrating telephony into the Webex cloud with a secure and reliable connection directly into the Webex infrastructure. in context
• The PSTN Services section of the voice channel article lists four PSTN options for Webex Contact Center: Webex Contact Center PSTN, Webex Cloud Connected PSTN, Cisco Calling Plan and Webex Calling Local Gateway. in context

Cite this source record

APA

WarmTransfer. (2026, June 25). Set up voice channels for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nhy3codb-wxcc-voice-channel-d

BibTeX

@misc{warmtransfer-cisco-help-nhy3codb-wxcc-voice-channel-d,
  title  = {Set up voice channels for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nhy3codb-wxcc-voice-channel-d},
  note   = {Cisco, accessed 2026-09-24}
}