Use Webex Go on your mobile phone

Publisher

Cisco Webex

URL

https://help.webex.com/en-us/article/ng0os0ab/Using-Webex-Go-on-Mobile

Published

2025-11-26

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• When a call on the Webex Go number connects and the user is signed in to the Webex App on the same phone, they can manage the call in progress from the app. in context
• For Webex Go, the Webex mobile app's Calling Mode setting should be set to 'My Mobile Operator', so calls go over the cellular voice network instead of VoIP over data. in context
• When all of a user's devices ring for an incoming call, declining on the Webex Go device lets the other devices keep ringing. in context
• The Webex Go user guide says that by default the Webex Go device overrides Do Not Disturb (DND) and still alerts, unless it is explicitly configured not to. in context
• Call blocking and filtering on the Android or iOS phone affects only calls to the Webex Go device; the user's other Webex devices still alert. in context
• With Webex Go, device compatibility, mobility features such as VoWiFi, roaming, data, texting and usage plans, and some carrier-specific call features depend on the mobile provider. in context
• For Webex Go compatibility, Cisco says to disable phone features that manipulate voice calls, including Apple iOS Live Voicemail and Hold Assist Detection. in context
• If iOS Phone settings are configured to answer unknown callers and record their names, they interrupt Webex Calling announcements. in context
• Network conditions can affect whether incoming-call alerts reach the Webex Go device. in context
• After Webex Go is enabled, users of the Webex mobile companion app must sign out and back in, and must enable notifications for the Webex App. in context
• Webex Go calls are made from the phone's built-in Phone app. On a phone with multiple eSIMs, the user may need to pick the correct SIM for outbound Webex Go calls. in context
• Webex Go users cannot change their caller ID from the Webex mobile app. in context
• A user dials *11 on the Webex Go device to pull an active call from another of their devices onto the Webex Go device. in context

Cite this source record

APA

WarmTransfer. (2025, November 26). Use Webex Go on your mobile phone. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ng0os0ab-use-webex-go-mobile

BibTeX

@misc{warmtransfer-cisco-help-ng0os0ab-use-webex-go-mobile,
  title  = {Use Webex Go on your mobile phone},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ng0os0ab-use-webex-go-mobile},
  note   = {Cisco Webex, accessed 2026-09-25}
}