Get started with Webex Contact Center

Publisher

Cisco

URL

https://help.webex.com/en-us/article/nee1mb6/Get-Started-with-Cisco-Webex-Contact-Center-or-Cloud-Connect

Published

2025-02-28

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• On the Calling page of the Services Setup wizard the administrator can modify the SIP address name and configure Webex Calling services for the organization. in context
• The Contact Center page of the Services Setup wizard shows a Webex Contact Center Telephony section describing Common Edge services, a shared edge infrastructure between Webex Calling and Webex Contact Center. in context
• On the Contact Center page of the Services Setup wizard the administrator selects the country of operation and a time zone, with a default time zone offered for the region. in context
• The Webex Contact Center country of operation cannot be changed after the administrator clicks confirm in the setup wizard. in context
• The settings a new tenant cannot freely reverse are the country of operation (and therefore data center), the telephony option once provisioned, and at object level a team's parent site and type, a channel's type and a desktop profile's parent type. inferred in context
• The Get Started article lists as a prerequisite that an order exists for Webex Connect or the Google CCAI hybrid service, alongside the organization being created and the order mapped. in context
• The Services Setup wizard runs through a Summary page (Set up now), a Calling page, a Contact Center page, a Review page with Submit, and a downloadable order summary PDF. in context
• The Services Setup wizard appears each time a partner or customer administrator opens Control Hub until setup completes successfully. in context
• After provisioning the customer administrator receives a Welcome email at the address given in the Start Trial or Order Set-Up wizard and signs in through its Get Started link. in context

Cite this source record

APA

WarmTransfer. (2025, February 28). Get started with Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nee1mb6-wxcc-get-started-b

BibTeX

@misc{warmtransfer-cisco-help-nee1mb6-wxcc-get-started-b,
  title  = {Get started with Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nee1mb6-wxcc-get-started-b},
  note   = {Cisco, accessed 2026-09-30}
}