Webex Contact Center system limits

Publisher

Cisco Systems

URL

https://help.webex.com/en-us/article/n7s6ed7/Webex-Contact-Center-System-Limits

Published

unknown

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Cisco proprietary; public documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Webex Contact Center audio file may not exceed 5242880 bytes and total audio storage for the tenant is capped at 2097152000 bytes. in context
• A Webex Contact Center tenant supports up to 500 dialed numbers per entry point and 15000 entry-point dialed numbers system-wide. in context
• A Webex Contact Center tenant supports up to 6000 active entry points, 1000 outdial entry points, 11000 inbound contact service queues and 5000 outbound contact service queues. in context
• A Webex Contact Center tenant supports up to 300 active sites, 3000 agent-based teams and 20000 active users. in context
• A Webex Contact Center tenant supports up to 1000 active skills and 9000 skill profiles, with a maximum of 50 skills per skill profile and 50 skill requirements per queue. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Webex Contact Center system limits. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n7s6ed7-wxcc-system-limits-c

BibTeX

@misc{warmtransfer-cisco-help-n7s6ed7-wxcc-system-limits-c,
  title  = {Webex Contact Center system limits},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n7s6ed7-wxcc-system-limits-c},
  note   = {Cisco Systems, accessed 2026-09-22}
}