Configure fulfillment for scripted AI agents

Publisher

Cisco Webex

URL

https://help.webex.com/en-us/article/mzpuseb/Configure-fulfillment-for-scripted-AI-agents

Published

2025-06-04

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

• For a scripted agent on voice, escalation leaves the Virtual Agent V2 activity through the Escalated output, and the agent's previous intent can be read from the metadata to choose a queue with branch or case logic. in context
• Scripted agent fulfillment uses a Webex Connect flow for digital channels, HTTP nodes for both channels, and custom events for voice channels. in context
• For scripted agent fulfillment, the response name is obtained by parsing the agent session metadata at $.model_state.template_key. in context

Cite this source record

APA

WarmTransfer. (2025, June 4). Configure fulfillment for scripted AI agents. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-mzpuseb-scripted-ai-agent-fulfillment

BibTeX

@misc{warmtransfer-cisco-help-mzpuseb-scripted-ai-agent-fulfillment,
  title  = {Configure fulfillment for scripted AI agents},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-mzpuseb-scripted-ai-agent-fulfillment},
  note   = {Cisco Webex, accessed 2026-09-30}
}