Sign in to Supervisor Desktop

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/lc7emx/Sign-in-to-Supervisor-Desktop

Published

2025-10-29

Updated

unknown

Accessed

2026-09-23

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The supervisor enters their email address and clicks Sign In, then enters their password and clicks Sign In; a Forgot Password link sends a six-digit confirmation code to the email address. in context
• Checking Don't show this again at sign-in turns on automatic sign-in for later sessions; the browser saves the chosen preferences either way. in context
• At sign-in the Handle calls using drop-down offers Desktop, Extension (chosen from pre-validated extensions where configured) and Dial Number (a validated number that may be entered in international format). in context
• A dial number entered at sign-in in international format takes the form + followed by the country code and the phone number. in context
• Supervisor Desktop cannot be used in more than one browser or tab at the same time, and a prompt appears if the supervisor tries. in context
• At sign-in the Role drop-down list offers Supervisor (supervisor tasks only) and Supervisor and Agent, and the field appears only when the user's profile is configured for both roles. in context
• Sign-in is completed by clicking Save & Continue, after which the home page displays the configured widgets. in context
• The Team drop-down list at sign-in, which can be searched, is available only when the Supervisor and Agent role is selected. in context
• Known issue: clearing the team selection does not disable Save & Continue, and submitting with no team causes a sign-in error, so a valid team must be selected before continuing. in context
• To sign in to Supervisor Desktop, the supervisor enters the URL provided by their administrator in the browser address bar. in context
• Choosing Desktop under Handle calls using carries calls over WebRTC in the browser and requires no further input. in context
• A supervisor cannot sign out of Supervisor Desktop while a conversation or a monitoring task is active. in context
• To sign out of Supervisor Desktop, the supervisor changes their availability to Idle, clicks their User Profile at the top right of the desktop, and selects Sign Out. in context

Cite this source record

APA

WarmTransfer. (2025, October 29). Sign in to Supervisor Desktop. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-lc7emx-wxcc-sign-in-supervisor-desktop

BibTeX

@misc{warmtransfer-cisco-help-lc7emx-wxcc-sign-in-supervisor-desktop,
  title  = {Sign in to Supervisor Desktop},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-lc7emx-wxcc-sign-in-supervisor-desktop},
  note   = {Cisco Webex Help Center, accessed 2026-09-23}
}