Auto-Provisioning of Webex App for Calling in Webex (Unified CM)

Publisher

Cisco

URL

https://help.webex.com/en-US/article/ki34wo/Auto-Provisioning-of-Webex-App-for-Calling-in-Webex-(Unified-CM)

Published

2025-10-29

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco documentation terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• With auto-provisioning, signing in to Webex App on a new device creates the matching CSF, BOT, TCT or TAB device in Unified CM if it does not already exist. in context
• Auto-provisioning is enabled by activating the Webex app Provisioning for Unified CM Calling service under Services > Connected UC > Service Management, then turning on Allow auto-provisioning for Webex under Services > Calling > Client Settings > Unified CM Settings and choosing desktop and mobile, desktop only or mobile only. in context
• For auto-provisioning the Unified CM user ID or email must match the user's record in the Webex identity service. in context
• Auto-provisioning requires the Register to Unified Communications Manager license assigned to the user in Control Hub, and a Webex Calling license should not be assigned unless the user needs Webex Calling. in context
• Auto-provisioning requires Unified CM 11.5 or later, Webex App 41.12 or later, Expressway X14.0.2 or later, and Cloud-Connected UC activated for on-premises devices. in context
• Auto-provisioning needs the user to have a primary extension associated in Unified CM, and after a device is deleted the same device type should not be re-provisioned for 5 to 10 minutes. in context

Cite this source record

APA

WarmTransfer. (2025, October 29). Auto-Provisioning of Webex App for Calling in Webex (Unified CM). WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ki34wo-auto-provisioning-ucm-calling

BibTeX

@misc{warmtransfer-cisco-help-ki34wo-auto-provisioning-ucm-calling,
  title  = {Auto-Provisioning of Webex App for Calling in Webex (Unified CM)},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ki34wo-auto-provisioning-ucm-calling},
  note   = {Cisco, accessed 2026-09-30}
}