Configure voicemail settings for a Webex Calling user

Publisher

Cisco

URL

https://help.webex.com/en-us/article/hc69wk

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• With the Use external mailbox option, Webex Calling sends voice messages to a specified email address and users cannot access them from the phone, Webex App or User Hub. in context
• A Webex Calling user voicemail greeting upload must be a WAV file of 8 kHz, 8-bit mono CCITT u-law, at most 2 MB. in context
• A Webex Calling internal mailbox limits a single message to 10 minutes and the whole mailbox to 100 minutes. in context
• The Webex Calling user voicemail documentation describes no way to import existing greetings or stored messages from another voicemail system, so a migration should plan for re-recording greetings and draining old messages. inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Configure voicemail settings for a Webex Calling user. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-hc69wk-webex-calling-user-voicemail-b

BibTeX

@misc{warmtransfer-cisco-help-hc69wk-webex-calling-user-voicemail-b,
  title  = {Configure voicemail settings for a Webex Calling user},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-hc69wk-webex-calling-user-voicemail-b},
  note   = {Cisco, accessed 2026-09-30}
}