Configure executive or executive assistant services for users

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/gfoc4o/

Published

2025-10-07

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Sequential alerting mode rings assistants in the order they appear in the executive assistant table, first assistant first. in context
• Simultaneous alerting mode rings all of the executive's assistants at the same time and any one of them can pick up the call. in context
• The executive's settings include the caller ID name and number presented on the assistant's phone, and a custom name supports Unicode characters. in context
• An administrator makes a user an executive assistant in Control Hub under Management > Users > user > Calling > Between-user permissions > Executive/Executive assistant, turning on the toggle and selecting Executive assistant. in context
• An administrator makes a user an executive at the same Control Hub location (Calling > Between-user permissions > Executive/Executive assistant), selects Executive, then searches for and adds assistant users. in context
• When the executive answers, every assistant receives CallReleasedEvent with completedElsewhere; when one assistant answers, the other assistants receive the same event. in context
• Regardless of how many assistants an executive has, only a limited number of concurrent calls can be placed on behalf of that executive at any time; the page does not state the number. in context
• A custom call filter has a name, a schedule, a call source (any phone number, any internal, any external, or selected phone numbers) and an action to filter or not filter matching calls. in context
• An executive selects assistants from a pool of users who have already been assigned the executive assistant service, and an assistant can serve more than one executive. in context
• Executive call filtering offers four choices: All External Calls, All Internal Calls, All Calls, and Custom Call Filter. in context
• For an executive assistant, the administrator can check Forward filtered calls and enter a phone number to send the assistant's filtered executive calls to another destination. in context
• Shared lines alone give the assistant visibility of and access to the executive's line but none of the executive-assistant filtering, alerting-mode, rollover or opt-in controls, so a reader who needs selective screening needs the executive-assistant feature. inferred in context
• A location administrator sees only executives in their assigned locations and can add only users from those locations as executive assistants. in context
• With Location To Ring turned on, filtered calls also alert the executive's other locations: Single Number Reach (Office Anywhere), the mobility location, and shared call appearance locations. in context
• An assistant added to an executive is opted in by default; unchecking the opt-in box for that assistant stops them handling the executive's calls. in context
• In Webex Calling, both the executive and the executive assistant must have phone numbers assigned, not only extensions. in context
• The Location To Ring alert type is either Silent or Ring Splash. in context
• Unanswered filtered calls can roll over to the executive's voicemail, forward to a specified number after a delay in seconds, or have no action taken. in context
• When sequential alerting is selected, the number of rings before the call moves to the next assistant can be set. in context
• Executives can add assistants, filter calls, set ring options and caller ID themselves in the user portal, and changes there are reflected in Control Hub and vice versa. in context
• Shared line appearance can be used together with the executive service when the executive and assistants are in the same location. in context

Cite this source record

APA

WarmTransfer. (2025, October 7). Configure executive or executive assistant services for users. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-gfoc4o-executive-assistant-b

BibTeX

@misc{warmtransfer-cisco-help-gfoc4o-executive-assistant-b,
  title  = {Configure executive or executive assistant services for users},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-gfoc4o-executive-assistant-b},
  note   = {Cisco Webex Help Center, accessed 2026-10-02}
}