Webex App | Move a call from one device to another

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/g9f3yo/Webex-App-|-Pull-a-call-from-one-device-to-another

Published

2026-03-07

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• To pull a call onto a desk phone, the user presses the Call Pull key on a Cisco phone or dials *11 on a third-party phone. in context
• Moving a call between devices is supported only on the primary line; for a secondary line the user first selects that line with the line selector. in context
• To pull an active call onto a desk phone, the user presses the Call Pull key on a Cisco desk phone or dials *11 on a third-party phone. in context
• The sources give no mobile-app procedure for choosing the desk phone as the calling device, so a mobile reader with a desk phone most likely places calls from the mobile app itself and uses Move or Call Pull to change devices. inferred in context
• To bring an active call onto the desktop or mobile app, the user selects the green Move button in the Messaging tab, or in the Calling tab if Messaging is not available. in context
• The desktop app setting Settings, Calling, Move Call Options offers Always move the call if supported, Let me choose every time, and Always remote control the call. in context
• Moving calls between devices is supported only on the user's primary line; for a secondary line the user selects the line before using Call Pull, from the dial pad on desktop or the Calling tab on mobile. in context
• If the desktop app is paired to the desk phone, the user moves the call onto the computer with Move call to computer in the in-call window. in context
• On Webex Calling a user can move an active call between the desktop app, the mobile app and a desk phone. in context

Cite this source record

APA

WarmTransfer. (2026, March 7). Webex App | Move a call from one device to another. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-g9f3yo-webex-app-move-call-devices

BibTeX

@misc{warmtransfer-cisco-help-g9f3yo-webex-app-move-call-devices,
  title  = {Webex App | Move a call from one device to another},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-g9f3yo-webex-app-move-call-devices},
  note   = {Cisco Webex Help Center, accessed 2026-09-22}
}