Troubleshoot Webex Calling calls in Control Hub

Publisher

Cisco

URL

https://help.webex.com/en-us/article/frj1efb/Troubleshoot-Webex-Calling-calls-in-Control-Hub

Published

2026-09-01

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Control Hub Monitoring > Troubleshooting lets an admin search Webex Calling calls from the past 21 days by phone number and see whether each call succeeded, was refused or failed. in context
• For PSTN calls the troubleshooting hop details show the PSTN vendor name and whether the call went through a Cloud Connected PSTN provider or a local gateway, but not the PSTN caller's receive-stream metrics. in context

Cite this source record

APA

WarmTransfer. (2026, September 1). Troubleshoot Webex Calling calls in Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-frj1efb-troubleshoot-wxc-calls-b

BibTeX

@misc{warmtransfer-cisco-help-frj1efb-troubleshoot-wxc-calls-b,
  title  = {Troubleshoot Webex Calling calls in Control Hub},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-frj1efb-troubleshoot-wxc-calls-b},
  note   = {Cisco, accessed 2026-09-30}
}