Set up a channel in Webex Contact Center

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/ewuay1/Set-up-a-channel-in-Webex-Contact-Center

Published

unknown

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• An inbound telephony entry point is created under Services > Contact Center > Customer experience > Channels > Create, with channel type Inbound Telephony. in context
• The entry point's Routing Flow field assigns a flow chosen from a drop-down list of existing flows. in context
• An inbound telephony entry point maps support numbers already configured in Webex Calling, and accepts only PSTN numbers in +E.164 format, not extensions. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Set up a channel in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ewuay1-wxcc-set-up-a-channel-b

BibTeX

@misc{warmtransfer-cisco-help-ewuay1-wxcc-set-up-a-channel-b,
  title  = {Set up a channel in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ewuay1-wxcc-set-up-a-channel-b},
  note   = {Cisco Webex Help Center, accessed 2026-09-22}
}