Configure Hot Desking for phones on Control Hub

Publisher

Cisco Systems (Webex Help Center)

URL

https://help.webex.com/en-us/article/eb1du4/Configure-Hot-Desking-for-phones-on-Control-Hub

Published

2026-01-28

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• If a call is active when the booking ends, automatic sign-out waits until the call ends. in context
• Administrators can change the end time of a hot desking booking, or end the session, in Control Hub from the Real-Time Utilization Metrics section. in context
• When the booking period ends, the user is signed out automatically and the phone is provisioned back to the workspace so others can book it. in context
• A hot desking phone whose workspace has a directory number shows the workspace name and number and can make and receive calls before anyone signs in, but it does not give access to directory, calendar or call history. in context
• Hot desking on Webex Calling workspace phones is supported on the Cisco Video Phone 8875, the Cisco Desk Phone 9800 Series and the Cisco IP Phone 8800 Series with Multiplatform Firmware. in context
• Users must change their voicemail PIN from the default before they can sign in to a hot desking phone through the voice portal. in context
• Entering the wrong PIN three times during voice portal sign-in locks the user's mailbox, and the PIN must then be reset. in context
• Before a user signs in, a hot desking phone shows a QR code and sign-in options on its screen. in context
• To sign in by QR code, the user scans the code on the phone screen with a mobile device and then signs in through Webex App or a web browser. in context
• When a user signs in and books a hot desking phone, the phone is reprovisioned with the user's own directory number, and the user's Webex calendar and call history load too if configured. in context
• Voice portal sign-in to a hot desking phone asks the user for their voice mailbox ID and passcode. in context
• Voice portal sign-in for hot desking is enabled by default at both the location level and the user level. in context
• Voice portal sign-in for hot desking must be enabled at both the location level and the user level in Control Hub, so administrators can restrict it for specific users. in context
• Signing in to a hot desking phone through the voice portal is supported only on the Cisco Desk Phone 9800 Series and the Cisco Video Phone 8875, not on the 8800 Series. in context
• A user starts voice portal sign-in on a hot desking phone by pressing the Sign in softkey or dialing *30. in context

Cite this source record

APA

WarmTransfer. (2026, January 28). Configure Hot Desking for phones on Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-eb1du4-configure-hot-desking-phones

BibTeX

@misc{warmtransfer-cisco-help-eb1du4-configure-hot-desking-phones,
  title  = {Configure Hot Desking for phones on Control Hub},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-eb1du4-configure-hot-desking-phones},
  note   = {Cisco Systems (Webex Help Center), accessed 2026-09-25}
}