Upgrade Jabber with IM and Presence to Webex App

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/980p3k/Upgrade-Jabber-with-IM-and-Presence-to-Webex-App

Published

2026-04-15

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco's Hybrid Messaging Service connects the on-premises Unified CM IM and Presence Service to Webex so users still on Jabber and users moved to Webex App can communicate. in context
• Calling in Webex App (Unified CM) registers the Webex App directly to the customer's Unified CM call control. in context
• A migration tool built into Cisco Jabber moves contacts and common user preferences from Jabber to the Webex App. in context
• Before decommissioning IM and Presence, Cisco says to archive persistent chat messages and contact lists. in context
• Webex App messaging is persistent. Organizations that want less message retention should set a retention period for Webex App data. in context

Cite this source record

APA

WarmTransfer. (2026, April 15). Upgrade Jabber with IM and Presence to Webex App. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-980p3k-upgrade-jabber-imp-webex-app

BibTeX

@misc{warmtransfer-cisco-help-980p3k-upgrade-jabber-imp-webex-app,
  title  = {Upgrade Jabber with IM and Presence to Webex App},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-980p3k-upgrade-jabber-imp-webex-app},
  note   = {Cisco Webex Help Center, accessed 2026-09-24}
}