Webex Contact Center Self-Service Trials

Publisher

Cisco Systems

URL

https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials

Published

2024-09-08

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Webex Contact Center self-service trial is automatically provisioned on the latest supported voice media platform, given as Next Gen (RTMS). in context
• Webex Contact Center self-service trials cannot be provisioned on a legacy voice media platform such as Classic (CTI). in context
• The Webex Contact Center self-service trial experience was rolled out to partners in phases, and partners without access are told to ask their Cisco Contact Center sales representative for it. in context
• A Webex Contact Center trial includes Cisco Calling Plan in some countries, but Cisco states this is not officially supported for the trial. in context
• To reprovision a Webex Contact Center trial (for example to add Google CCAI), the partner goes to Partner Hub, opens the customer, then Trials, Manage trial, Complete Order Setup, and clicks Provision. in context
• When converting a Webex Contact Center trial to paid, the partner completes the A2Q after submitting the order. in context
• When a Webex Contact Center trial is upgraded to paid, any Cisco Calling Plan phone numbers used in the trial must be deleted and replaced with a supported alternative. in context
• A Webex Contact Center trial is converted to paid by submitting an order in Cisco Commerce Workspace, which adds the paid subscription to the customer's existing organization. in context
• A Webex Contact Center trial can be provisioned to a new or existing organization only if that organization has no active contact center trial or subscription. in context
• Webex Workforce Optimization, extra storage, additional IVR ports and campaign management are not included in a Webex Contact Center self-service trial. in context
• A partner extends a Webex Contact Center trial in Partner Hub by selecting additional days for the trial and saving the change. in context
• Webex Contact Center self-service trials can be provisioned only on Flex 3.0. in context
• A Webex Contact Center self-service trial can run for 30, 60 or 90 days. in context
• A Webex Contact Center trial cannot be downgraded from Flex 3.0 to Flex 2.0. in context
• Voice POPs are not available in a Webex Contact Center trial, and a trial must be reprovisioned as Webex Calling instead. in context
• Partners can start a Webex Contact Center trial for a customer from Partner Hub as a self-service flow without manual Cisco approval. in context
• A Webex Contact Center self-service trial includes 150 US dollars of utilization cost for the SMS and WhatsApp channels. in context
• The Webex Calling Partner Help Desk, which also handles Webex Contact Center inquiries, is the only support channel for Webex Contact Center trials. in context
• Obtaining US 10-digit long code numbers for SMS and WhatsApp in a Webex Contact Center trial takes between 5 and 10 weeks. in context
• During a Webex Contact Center self-service trial, Webex Calling is the only voice option that can be provisioned. in context

Cite this source record

APA

WarmTransfer. (2024, September 8). Webex Contact Center Self-Service Trials. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-7eatkw-wxcc-self-service-trials

BibTeX

@misc{warmtransfer-cisco-help-7eatkw-wxcc-self-service-trials,
  title  = {Webex Contact Center Self-Service Trials},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-7eatkw-wxcc-self-service-trials},
  note   = {Cisco Systems, accessed 2026-10-02}
}