Source record · tier 2 current vendor documentation

Create and manage skill definitions in Webex Contact Center

Publisher: Cisco Webex Help Center
URL: https://help.webex.com/en-us/article/6rzxls/Create-and-manage-skill-definitions-in-Webex-Contact-Center
Published: unknown
Updated: unknown
Accessed: 2026-09-22
HTTP status: 200
License: Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

A skill definition is created in Control Hub under Services > Contact Center > User Management > Skill Management > Create a skill, with Name, Description and Type mandatory. in context
Skill definitions have one of four types: Boolean, Enum, Proficiency (a value from 0 through 10) or Text. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Create and manage skill definitions in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-6rzxls-wxcc-skill-definitions-b

BibTeX

@misc{warmtransfer-cisco-help-6rzxls-wxcc-skill-definitions-b,
  title  = {Create and manage skill definitions in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-6rzxls-wxcc-skill-definitions-b},
  note   = {Cisco Webex Help Center, accessed 2026-09-22}
}