Manage skill definitions in Webex Contact Center

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/6rzxls/Manage-skill-definitions-in-Webex-Contact-Center

Published

2026-06-25

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Unified CCX competency level maps onto a Webex Contact Center Proficiency skill value, but the scales differ at the floor: UCCX runs 1 to 10 and Webex Contact Center runs 0 to 10. inferred in context
• A Webex Contact Center Proficiency skill takes values ranging from 0 through 10. in context
• Webex Contact Center skill definitions are of type Text, Proficiency, Boolean or Enum. in context
• There are four skill types: Boolean (true or false), Enum (predefined values of up to 20 characters), Proficiency (0 to 10) and Text (free-form, up to 40 characters, must match). in context
• A skill's "This is a dynamic skill" toggle can be turned on but, once enabled, cannot be turned back off. in context
• A Proficiency skill's value ranges from 0 through 10, representing an agent's level of expertise. in context

Cite this source record

APA

WarmTransfer. (2026, June 25). Manage skill definitions in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-6rzxls-wxcc-skill-definitions

BibTeX

@misc{warmtransfer-cisco-help-6rzxls-wxcc-skill-definitions,
  title  = {Manage skill definitions in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-6rzxls-wxcc-skill-definitions},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-04}
}