Enterprise Analytics on Webex WFO (Webex Contact Center)

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/5r04z1/Enterprise-Analytics-on-Webex-WFO

Published

2025-10-07

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Analytics plus Transcription base tier includes predictive evaluation scoring predictive net promoter scoring non-advanced sentiment analysis a phrase manager interaction summary live screen monitoring agent explorer desktop analytics transcription application usage and desktop manager. in context
• Auto QM can automatically evaluate up to 100 per cent of customer interactions against consistent performance criteria. in context
• Enterprise Analytics adds Auto QM trending topic analysis with impact sentiment and notification and enhanced advanced sentiment on top of the Analytics plus Transcription tier. in context
• Enterprise Analytics is a Webex WFO capability providing AI analysis of conversations and is described as suited to on-premises customers as an entry point into AI. in context
• Predictive evaluation scoring and predictive net promoter scoring sit in the Analytics plus Transcription base tier rather than in Enterprise Analytics. in context

Cite this source record

APA

WarmTransfer. (2025, October 7). Enterprise Analytics on Webex WFO (Webex Contact Center). WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-5r04z1-wfo-enterprise-analytics

BibTeX

@misc{warmtransfer-cisco-help-5r04z1-wfo-enterprise-analytics,
  title  = {Enterprise Analytics on Webex WFO (Webex Contact Center)},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-5r04z1-wfo-enterprise-analytics},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}