Cisco Calling Plan number porting guidelines and policies

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/01sijg/Cisco-VoIP-Number-Policy

Published

2025-05-21

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco advises keeping porting numbers active with the losing carrier throughout the port and having the new system provisioned before the port date. in context
• Cisco Calling Plan ports activate automatically at the FOC time, and Cisco advises allowing at least 15 minutes (30 for project or complex ports) for numbers to start working. in context
• Cisco advises allowing at least five business days, or two to three weeks for larger ports, from submission to the losing carrier. in context
• Porting numbers to Cisco Calling Plan requires a current bill or invoice and a Letter of Agency, which in some countries is an electronic LOA filled in Control Hub. in context
• Numbers on the same losing-carrier account must port at the same time even if they are in different port orders. in context
• Cisco Calling Plan port activation can be requested between 9 AM and 4 PM on regular business days. in context
• Because a Cisco Calling Plan port activates at the carrier-confirmed FOC time, rolling back after activation means a new port back to a carrier rather than a configuration change, so the Avaya side should be left intact until the port is proven. inferred in context
• When the losing carrier returns the FOC, the ported number's status changes to provisioned and the number becomes available in Control Hub for configuration. in context
• After a Cisco Calling Plan port activates, allow at least 15 minutes (30 minutes for project or complex ports) for the numbers to begin working. in context
• Cisco Calling Plan ports activate automatically at the FOC date and time. in context
• The requested port date and time for a Cisco Calling Plan port are not confirmed until the losing carrier returns an FOC. in context
• Cisco says port activation can be delayed by when the losing provider releases the numbers, by systems between carriers, by multiple carriers in the routing path, or by unusually high request volume. in context
• If ported Cisco Calling Plan numbers do not work 15 to 30 minutes after activation, first verify Control Hub configuration and number statuses, then open a PSTN Technical Services (PTS) case from the Control Hub order link or by email to pstn-support@cisco.com. in context
• Numbers may lose service temporarily during a Cisco Calling Plan port; the page does not say for how long. in context

Cite this source record

APA

WarmTransfer. (2025, May 21). Cisco Calling Plan number porting guidelines and policies. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-01sijg-ccp-number-porting

BibTeX

@misc{warmtransfer-cisco-help-01sijg-ccp-number-porting,
  title  = {Cisco Calling Plan number porting guidelines and policies},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-01sijg-ccp-number-porting},
  note   = {Cisco Webex Help Center, accessed 2026-09-30}
}