Cisco Calling Plan number porting guidelines and policies

Publisher

Cisco Systems

URL

https://help.webex.com/en-us/article/01sijg/Porting-and-number-policy-for-Cisco-Calling-Plans

Published

2025-05-21

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

copyright Cisco; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco Calling Plan port activation can be requested for any time between 9 AM and 4 PM on regular business days; the article does not state a time zone. in context
• A Cisco Calling Plan port order needs a current bill or invoice from the losing carrier, dated within the last 30 days. in context
• For Cisco Calling Plans, the earliest port date that can be requested varies by country, carrier and order type, from 1 to 35 business days. in context
• For Cisco Calling Plan port-ins, Cisco sends the request to the losing carrier, the losing carrier returns a Firm Order Commitment (FOC), and the port activates at the FOC date and time. in context
• Cisco advises allowing at least five business days, or 2-3 weeks for larger ports, between submitting a Cisco Calling Plan port and the requested port date. in context
• For Cisco Calling Plans, the requested port date can be up to 30 days from the date of submission. in context
• Once the losing carrier has given FOC, a Cisco Calling Plan port order can no longer be modified in Control Hub; the customer must open a case with Cisco PSTN Technical Services (PTS). in context
• For Cisco Calling Plans, numbers on the same carrier account must port at the same time, even if they are on different port orders. in context
• For Cisco Calling Plans, toll-free numbers must be on separate port orders from DID numbers. in context
• When Cisco Calling Plan service is cancelled, the customer is responsible for porting numbers out, and numbers not ported out are released after a reasonable period. in context

Cite this source record

APA

WarmTransfer. (2025, May 21). Cisco Calling Plan number porting guidelines and policies. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-01sijg-calling-plan-porting

BibTeX

@misc{warmtransfer-cisco-help-01sijg-calling-plan-porting,
  title  = {Cisco Calling Plan number porting guidelines and policies},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-01sijg-calling-plan-porting},
  note   = {Cisco Systems, accessed 2026-09-24}
}