Cisco Finesse Administration Guide, Release 15.0(1) - Manage Third-Party Gadgets

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1501/admin/guide/cfin_b_150_cisco-finesse-administration-guide/cfin_m_150_manage-third-party-gadgets.html

Published

2026-07-24

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• The 3rdpartygadget account is used to upload third-party gadgets to the Finesse server; its password is set with the CLI command utils reset_3rdpartygadget_password, must be 5 to 32 characters without spaces or double quotes, and is set on each server separately because it is not synchronized. in context
• Third-party gadget files are uploaded by SFTP to the /files directory of the 3rdpartygadget account and are then referenced in the layout XML by a path of the form /3rdpartygadget/files/<name>.xml. in context
• Third-party gadgets uploaded to the Finesse server must be .xml files; .jsp files cannot be used. in context
• The Finesse guide gives utils service restart Cisco Finesse Tomcat as the way to clear a stale cached copy of a third-party gadget after it has been changed. in context

Cite this source record

APA

WarmTransfer. (2026, July 24). Cisco Finesse Administration Guide, Release 15.0(1) - Manage Third-Party Gadgets. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-finesse-1501-admin-third-party-gadgets

BibTeX

@misc{warmtransfer-cisco-finesse-1501-admin-third-party-gadgets,
  title  = {Cisco Finesse Administration Guide, Release 15.0(1) - Manage Third-Party Gadgets},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-finesse-1501-admin-third-party-gadgets},
  note   = {Cisco Systems, accessed 2026-09-30}
}