End-of-Sale and End-of-Life Announcement for the Cisco Webex Contact Center Enterprise Add-ons - Select Skus

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/products/collateral/contact-center/webex-contact-center-enterprise/webex-contact-center-enterprise-skus-eol.html

Published

2023-08-02

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The 2020 add-on overview predates the 2023 end-of-sale notice and the 2024 and 2025 ownership changes at Acqueon, Calabrio and Verint, so it should be treated as a historic catalogue rather than a current price list. inferred in context
• The 2023 Webex CCE add-on end-of-sale notice covers the Acqueon Outbound List and Campaign concurrent-agent SKU (A-FLEX-WCCE-OBL) and its overage SKU. It does not list the Acqueon TCPA, SMS, email or voice-drop add-on SKUs. in context
• The same 2023 end-of-sale notice also covers the Webex CCE Cisco Emergency Responder SKU and the Webex CCE PSTN toll and toll-free inbound audio SKUs, including their overage and entitlement variants. in context
• Cisco announced end of sale for selected Webex CCE add-on SKUs on August 1, 2023, with an end-of-sale date of January 31, 2024. in context
• The 2023 Webex CCE add-on end-of-sale notice lists no Calabrio or Verint SKUs. in context
• The only Nuance SKUs in the 2023 Webex CCE add-on end-of-sale notice are Nuance Recognizer Tier 3 (A-FLEX-WCCE-NR3) and Nuance Vocalizer (A-FLEX-WCCE-NV), with their overage variants. in context
• For the selected Webex CCE add-on SKUs, January 31, 2026 was both the last date to renew or add to an existing subscription and the last date of subscription support. in context
• The 2023 end-of-sale notice names no replacement SKUs. It advises existing customers to consider migrating to an equivalent offer under the Cisco SolutionsPlus program for Acqueon and Nuance services. in context
• As of 2026-09-24, the Nuance NR3 and Vocalizer and the Acqueon OBL add-on SKUs for Webex CCE are past their last date of Cisco subscription support, so Cisco-sold Acqueon and Nuance under those SKUs is no longer a supported route. inferred in context

Cite this source record

APA

WarmTransfer. (2023, August 2). End-of-Sale and End-of-Life Announcement for the Cisco Webex Contact Center Enterprise Add-ons - Select Skus. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-eol-wxcce-addons-select-skus

BibTeX

@misc{warmtransfer-cisco-eol-wxcce-addons-select-skus,
  title  = {End-of-Sale and End-of-Life Announcement for the Cisco Webex Contact Center Enterprise Add-ons - Select Skus},
  author = {{WarmTransfer}},
  year   = {2023},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-eol-wxcce-addons-select-skus},
  note   = {Cisco Systems, accessed 2026-09-24}
}