Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - System Configuration

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/15-0-1/configuration/guide/ccvp_b_1501-configuration-guide-for-cisco-customer-voice-portal-release/system_configuration.html

Published

2025-12-12

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• On a dialed number pattern, Enable Local Static Route is off by default; turning it on routes matching calls to a device, a SIP Server Group, or an entered IP address, hostname or server group name. in context
• Dialed number patterns are added in the Operations Console under System > Dialed Number Pattern with Add New and Save, and Deploy pushes the pattern configuration to all Unified CVP Call Servers. in context
• A CVP dialed number pattern is at most 24 characters, uses a period or capital X as a single-digit wildcard, uses >, * or ! at the trailing end for zero or more digits, and cannot use lowercase x as a wildcard. in context
• A Server Group is one or more destination addresses identified by a Server Group domain name (FQDN); each element carries a port, a priority where the primary is 1, and a weight that governs how requests are spread. in context
• SIP Server Group heartbeats are disabled by default; once Use Heartbeats to Endpoints is enabled the defaults are 1 failed heartbeat for unreachable status (range 1 to 5), a 500 ms heartbeat timeout (100 to 3000), 5000 ms up and down endpoint intervals, SIP method OPTIONS and transport UDP. in context
• The SIP Server Group Heartbeat Local Listen Port defaults to 5067. in context
• A SIP Server Group is created in the Operations Console under System > SIP Server Groups with Add New, using the General, Heartbeat Properties and Call Server Deployment tabs, and applied with Save & Deploy. in context
• TLS is not a supported transport for SIP Server Group heartbeats; the transport choices are UDP and TCP. in context

Cite this source record

APA

WarmTransfer. (2025, December 12). Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - System Configuration. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cvp-1501-config-system

BibTeX

@misc{warmtransfer-cisco-cvp-1501-config-system,
  title  = {Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - System Configuration},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cvp-1501-config-system},
  note   = {Cisco Systems, accessed 2026-09-30}
}