Cisco Unity Connection Provisioning Interface (CUPI) API -- Call Handler

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/REST-API/CUPI_API/b_CUPI-API/m-call-handler.html

Published

2022-06-20

Updated

unknown

Accessed

2026-09-23

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• CUPI names a call handler's three transfer options Standard, Off Hours and Alternate. in context
• In CUPI, a call handler's greetings, transfer options and menu entries are separate subresources under /greetings, /transferoptions and /menuentries. in context
• CUPI routes to another object with a target conversation (such as PHTransfer to transfer to a call handler, PHGreeting to go straight to its greeting, PHInterview or AD) plus a target handler object ID. in context
• CUPI records whether a greeting or transfer option is enabled with a TimeExpires date rather than an on/off flag: null or a future date means enabled, and a past date means disabled. in context
• In CUPI transfer options, TransferType 0 is an unsupervised (release to switch) transfer and TransferType 1 is a supervised transfer. in context
• The CUPI transfer option named Off Hours corresponds to the Closed transfer rule shown in Cisco Unity Connection Administration. inferred in context

Cite this source record

APA

WarmTransfer. (2022, June 20). Cisco Unity Connection Provisioning Interface (CUPI) API -- Call Handler. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cupi-call-handler

BibTeX

@misc{warmtransfer-cisco-cupi-call-handler,
  title  = {Cisco Unity Connection Provisioning Interface (CUPI) API -- Call Handler},
  author = {{WarmTransfer}},
  year   = {2022},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cupi-call-handler},
  note   = {Cisco Systems, accessed 2026-09-23}
}