Recording Use Cases for Cisco Unified Communications Manager

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/configExamples/cucm_b_recording-use-cases.html

Published

2025-12-05

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• When the agent (near end) transfers a call, the existing recording sessions end with BYE and new sessions start, including for the consultation call. in context
• In the Cisco conference use case, the three-way portion is recorded from the phone's built-in bridge when media routes through a conference bridge, even though the initial 1x1 leg used the gateway. in context
• When the far-end party transfers the call, Unified CM sends the recorder UPDATE messages carrying the new x-farendaddr. in context
• The From header of recording INVITEs carries parameters x-nearend or x-farend, x-refci, x-nearenddevice, x-farendrefci, x-farenddevice and x-farendaddr to identify the stream, the call leg and the parties. in context
• For a call that enters on a Cluster 1 gateway and is answered on a Cluster 2 phone, the phone is chosen to fork media, and on hold Cluster 2 asks Cluster 1 to stop the recording session. in context
• Unified CM sends the recorder a separate SIP INVITE for each forked stream, one for the near-end voice and one for the far-end voice, so a basic call produces two recording sessions. in context
• Since recording sessions end on hold and restart after transfers, one customer interaction can produce several recording segments; recorders must correlate them, for example by x-refci. inferred in context
• In selective silent recording a supervisor or recording application starts recording through CTI and the recording status is not shown on the agent phone. in context
• In selective user call recording the agent chooses which calls to record, using a softkey, a line key or a CTI application, and the recording status appears on the phone display. in context

Cite this source record

APA

WarmTransfer. (2025, December 5). Recording Use Cases for Cisco Unified Communications Manager. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cucm-recording-use-cases

BibTeX

@misc{warmtransfer-cisco-cucm-recording-use-cases,
  title  = {Recording Use Cases for Cisco Unified Communications Manager},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cucm-recording-use-cases},
  note   = {Cisco Systems, accessed 2026-09-25}
}