Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting Cisco Unity Connection

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/troubleshooting/guide/b_15cuctsg/b_15cuctsg_chapter_00.html

Published

2025-08-22

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• For single inbox messages not synchronised, the micro trace table specifies CsMbxSync (all levels) for the Connection Mailbox Sync service, with logs in diag_CuMbxSync_*.uc. in context
• Cisco warns that enabling Unity Connection Serviceability micro traces decreases system performance and that traces should be enabled only for troubleshooting. in context
• For message relay problems Cisco's micro trace table specifies MTA (all levels) for the Connection Message Transfer Agent service, logged to diag_MTA_*.uc, and SMTP (all levels) for the Connection SMTP Server service, logged to diag_SMTP_*.uc. in context
• For SMTP, HTML and intelligent notification problems the micro trace table specifies Notifier (all levels except 6 and 7) on the Connection Notifier service (diag_CuNotifier_*.uc) plus SMTP (all levels) on the Connection SMTP Server service (diag_SMTP_*.uc). in context

Cite this source record

APA

WarmTransfer. (2025, August 22). Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting Cisco Unity Connection. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cuc15-tsg-troubleshooting-overview

BibTeX

@misc{warmtransfer-cisco-cuc15-tsg-troubleshooting-overview,
  title  = {Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting Cisco Unity Connection},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cuc15-tsg-troubleshooting-overview},
  note   = {Cisco Systems, accessed 2026-10-02}
}