Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_administration/guide/b_15cucservag/b_15cucservag_chapter_0101.html

Published

2023-12-18

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Unity Connection gathers report data every 30 minutes (1,800,000 milliseconds) by default. in context
• The Phone Interface Failed Logon report gives user name, alias, caller ID, extension, the date and time of each failed logon, and whether the maximum failed sign-ins was reached. in context
• The User Lockout report gives user alias, failed logon attempts, credential type (4 indicates a logon attempt from the Unity Connection conversation) and the lock date and time in GMT. in context
• The Mailbox Store report is per mailbox store rather than per user: it gives the mail database name and display name, server, whether access is enabled, mailbox store size, last error and status, and whether the database can be deleted. in context
• Report output is limited by default to 25,000 records, and the maximum allowed value for the setting is 30,000 records. in context
• The maximum records setting for the User Message Activity report is restricted to 15,000 records instead of the general report limit. in context
• The User Message Activity report gives name, extension and class of service, the date and time of each message, the message type and action, and information on the sender. in context
• No source in this packet documents a per-user last sign-in timestamp that covers every access channel; the closest are dated Login rows in the User Phone Login and MWI report (within report retention) and User Data Dump's phone-based Time of Last Call. inferred in context
• The User Phone Login and MWI report gives name, extension and class of service, the date and time and source of each activity, the action completed (for example Login, MWI On or Off, Phone Dialout), dial-out number and result, and the user's new-message count at login. in context
• Unity Connection Serviceability reports can be generated as a web page, a comma-delimited (CSV) file, or a PDF file. in context
• When generating a report the administrator can specify the objects to include (for example user accounts or call handlers), the date and time range, and the sort order. in context
• The reports database keeps data for 180 days by default. in context
• The Unused Voicemail Accounts report cannot on its own identify dormant mailboxes, because its documented output has no activity, size or message data. inferred in context
• The Unused Voicemail Accounts report outputs only the user alias, display name and the date and time (GMT) the account was created; the Serviceability guide does not define what makes an account unused. in context
• The Serviceability Users report lists last name, first name and alias; the Unity Connection or Business Edition server the user is associated with; billing ID, class of service and extension; whether the account is locked; and whether personal call transfer rules are enabled. in context
• The documented Users report field list contains no last sign-in time, mailbox size, message count or MWI state. in context

Cite this source record

APA

WarmTransfer. (2023, December 18). Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cuc-serv-15-using-reports

BibTeX

@misc{warmtransfer-cisco-cuc-serv-15-using-reports,
  title  = {Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports},
  author = {{WarmTransfer}},
  year   = {2023},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cuc-serv-15-using-reports},
  note   = {Cisco Systems, accessed 2026-09-22}
}