Customer Service Level Agreements (SLA) - CallTower

Publisher

CallTower

URL

https://calltower.com/customer-service-level-agreements/

Published

2025-02-01

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

CallTower copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

• CallTower's customer SLA excludes issues with cloud providers outside its network, naming Cisco Webex, Microsoft Teams and Zoom, from its uptime calculations. in context
• SLAs published by Webex resellers bind the reseller to its own customer and are not evidence of the service levels Cisco offers directly or to that reseller. inferred in context

Cite this source record

APA

WarmTransfer. (2025, February 1). Customer Service Level Agreements (SLA) - CallTower. WarmTransfer. https://warmtransfer.net/knowledge/sources/calltower-customer-slas

BibTeX

@misc{warmtransfer-calltower-customer-slas,
  title  = {Customer Service Level Agreements (SLA) - CallTower},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/calltower-customer-slas},
  note   = {CallTower, accessed 2026-09-24}
}