Recommendations and best practices for Connect Customer agent workspace

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/agentworkspace/latest/devguide/recommendations-and-best-practices.html

Published

2026-10-02

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• AWS recommends that third-party apps send Content-Security-Policy: frame-ancestors https://*.awsapps.com https://*.my.connect.aws so they can be embedded only in Amazon Connect. in context
• Apps that use additional domains, such as for login flows, must add them to the integration's approved origins so they are included in the agent workspace Content-Security-Policy. in context
• Initializing the CCP via Streams inside a third-party app, even hidden, is not supported; the app must use workspace contact and agent events instead. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Recommendations and best practices for Connect Customer agent workspace. WarmTransfer. https://warmtransfer.net/knowledge/sources/awsaw-recommendations-best-practices

BibTeX

@misc{warmtransfer-awsaw-recommendations-best-practices,
  title  = {Recommendations and best practices for Connect Customer agent workspace},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/awsaw-recommendations-best-practices},
  note   = {Amazon Web Services, accessed 2026-10-02}
}