Amazon Connect Customer dashboards now support reporting on routing steps and agent proficiencies

Publisher

Amazon Web Services

URL

https://aws.amazon.com/about-aws/whats-new/2026/08/amazon-connect-routing-steps/

Published

2026-08-17

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Copyright Amazon Web Services; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Since 17 August 2026 Amazon Connect dashboards can filter agents by assigned proficiencies, group metrics by routing step and report contacts queued in a routing step. in context

Cite this source record

APA

WarmTransfer. (2026, August 17). Amazon Connect Customer dashboards now support reporting on routing steps and agent proficiencies. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-whatsnew-2026-08-connect-routing-steps

BibTeX

@misc{warmtransfer-aws-whatsnew-2026-08-connect-routing-steps,
  title  = {Amazon Connect Customer dashboards now support reporting on routing steps and agent proficiencies},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-whatsnew-2026-08-connect-routing-steps},
  note   = {Amazon Web Services, accessed 2026-10-02}
}