Amazon Connect adds near real-time insights into voice call, chat, and task activity

Publisher

Amazon Web Services

URL

https://aws.amazon.com/about-aws/whats-new/2021/05/amazon-connect-adds-near-real-time-insights-into-voice-call-chat-and-task-activity

Published

2021-05-12

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

AWS Site Terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• AWS announced contact events with no additional Amazon Connect charge, though standard EventBridge charges may apply. in context

Cite this source record

APA

WarmTransfer. (2021, May 12). Amazon Connect adds near real-time insights into voice call, chat, and task activity. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-whatsnew-2021-05-contact-events-launch

BibTeX

@misc{warmtransfer-aws-whatsnew-2021-05-contact-events-launch,
  title  = {Amazon Connect adds near real-time insights into voice call, chat, and task activity},
  author = {{WarmTransfer}},
  year   = {2021},
  url    = {https://warmtransfer.net/knowledge/sources/aws-whatsnew-2021-05-contact-events-launch},
  note   = {Amazon Web Services, accessed 2026-09-24}
}